Customer Experience Audit

• The fee for a single service will be determined based on the estimated time required for the chosen audit, which will depend on the type of establishment, website, or documentation.

• For multiple services or recurring services, the rate will be discounted.

• An expense invoice will be issued for costs associated with on-site audits (accommodation, meals, travel).

• The timeline for completing the service will be provided after receiving details about the context of the audit you wish to conduct.

• The proofreading and editing of client documentation will be completed within 24 business hours after the quote approval.

Pricing & Timelines

Pre-Visits & Reports

• A meeting at your establishment or via videoconference will be arranged prior to each audit. This meeting will serve to define the audit's objectives based on your current challenges.

• For each service (excluding the audit of client documentation), a detailed report will be provided, including contextual photographs and specifics regarding each audited criterion, along with recommendations.

• The report will be delivered within 4 business days after the completion of the audit.

Different Scenarios

• For mystery customer audit services, several customer experience options are available:

  • Solo, as a couple, or with a child;

  • During the week or on weekends;

  • During the day or in the evening.

Process of Mystery audits

• Evaluation of all the services provided by your establishment or only a specific part.

• An audit from a client’s perspective, ensuring that the quality of services lives up to the promises made by your establishment

Let's get in touch to discuss further:

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