Mystery Guest Audit for Gastronomic Restaurants
Why is it essential?
Because every detail matters when it comes to delivering a high-end gastronomic experience.
What is the process of a mystery guest audit?
Development of a tailored scenario based on your establishment’s key evaluation priorities,
Full immersion in your establishment as an anonymous guest, beginning with the reservation process,
Thorough assessment of each interaction: reservation, welcome, service, dish quality, and ambiance,
Comprehensive reporting, including detailed observations on plate presentation, adherence to standards, and service fluidity.
What are the benefits for your restaurant?
Ensuring consistency between your brand promise and the client experience,
Enhancing overall customer satisfaction,
Garnering positive reviews on specialized platforms to distinguish yourself from competitors.
Price: Starting from €500
Perfecting the client experience through discreet and objective evaluation
The fee for a single service will be determined based on the estimated time required for the chosen audit, which will depend on the type of establishment, website, or documentation.
Combined services or follow-up audits are available at a reduced rate.
An expense invoice will be issued for costs associated with on-site audits (accommodation, meals, travel).
The timeline for completing the service will be provided after receiving details about the context of the audit you wish to conduct.
The proofreading and editing of client documentation will be completed within 24 business hours after the quote approval.
Pricing & Timelines
Pre-Visits & Reports
A meeting at your establishment or via videoconference will be arranged prior to each audit. This meeting will serve to define the audit's objectives based on your current challenges.
For each service (excluding the audit of client documentation), a detailed report will be provided, including contextual photographs and specifics regarding each audited criterion, along with recommendations.
The report will be delivered within 4 business days after the completion of the audit.
Different Scenarios
For mystery customer audit services, several customer experience options are available:
Solo, as a couple, or with a child;
During the week or on weekends;
During the day or in the evening.
Process of Mystery audits
Evaluation of all the services provided by your establishment or only a specific part.
An audit from a client’s perspective, ensuring that the quality of services lives up to the promises made by your establishment
BARTHÉLEMY CONSEIL
Camille BARTHÉLEMY
+33 6 98 71 70 83
camille@barthelemyconseil.fr
Saint-Rémy-de-Provence
