Mystery Guest Audit for Gastronomic Restaurant

Why is it essential?

Because every detail matters when it comes to delivering a high-end gastronomic experience.

What is the process of a mystery guest audit?

Development of a tailored scenario based on your establishment’s key evaluation priorities,
Full immersion in your establishment as an anonymous guest, beginning with the reservation process,
Thorough assessment of each interaction: reservation, welcome, service, dish quality, and ambiance,
Comprehensive reporting, including detailed observations on plate presentation, adherence to standards, and service fluidity.

What are the benefits for your restaurant?

Ensuring consistency between your brand promise and the client experience,
Enhancing overall customer satisfaction,
Garnering positive reviews on specialized platforms to distinguish yourself from competitors.

Price: Starting from €500

Perfecting the client experience through discreet and objective evaluation

The rate for a single service will be determined based on the type of establishment, website, or documentation.
Combined services or follow-up audits offer a sliding scale rate.
Expenses related to on-site audits (accommodation, meals, travel) will be invoiced separately with accompanying receipts.

The completion time for the service will be communicated after receiving details about the context of the audit you wish to conduct.
The proofreading and correction of client documentation will be completed within 24 business hours following the approval of the quote.

A meeting at your establishment or via video conference will be scheduled prior to each audit. The purpose of this meeting is to define the audit objectives based on your current challenges.

For each service (except for the client documentation audit), you will receive a detailed report containing contextual photographs and specific details regarding each audited criterion, along with recommendations.
The report will be delivered within 4 business days after the audit, either in person or via video conference.

Anonymous booking by phone.
Evaluation of all the services offered by your establishment or only a specific part.
Several scenarios can be implemented:
- Alone, as a couple, or with a child;
- During the week or on the weekend;
- During the day or in the evening.
Audit from a client’s perspective, assessing the quality of the services provided compared to their description and the establishment’s standards.
Delivery of a factual report accompanied by recommendations.