Proofreading & Editing of Client Documentation

Why is it essential?

Because your communication materials are more than just tools for information—they reflect your brand image and credibility from the very first interaction.

What is the process of this audit?

Review of your documents in French and/or English: website, brochures, menus, wine lists, welcome booklets, satisfaction surveys, and more,
Correction of spelling, grammar, punctuation, phrasing, text alignment, inconsistencies, and oversights,
Assurance of confidentiality for all received materials.

What are the benefits for your hotel?

A seamless client experience from the first to the last touchpoint,
Enhanced credibility through polished and professional communication,
An elevated brand image, showcased in every detail.

Price: Starting from €75

Deliver impeccable communication materials to your clients through meticulous proofreading

The rate for a single service will be determined based on the type of establishment, website, or documentation.
Combined services or follow-up audits offer a sliding scale rate.
Expenses related to on-site audits (accommodation, meals, travel) will be invoiced separately with accompanying receipts.

The completion time for the service will be communicated after receiving details about the context of the audit you wish to conduct.
The proofreading and correction of client documentation will be completed within 24 business hours following the approval of the quote.

Pricing & Timelines

Meetings & Reports

A meeting at your establishment or via video conference will be scheduled prior to each audit. The purpose of this meeting is to define the audit objectives based on your current challenges.

For each service (except for the client documentation audit), you will receive a detailed report containing contextual photographs and specific details regarding each audited criterion, along with recommendations.
The report will be delivered within 4 business days after the audit, either in person or via video conference.

Process of mystery audits

Anonymous booking by phone.
Evaluation of all the services offered by your establishment or only a specific part.
Several scenarios can be implemented:
- Alone, as a couple, or with a child;
- During the week or on the weekend;
- During the day or in the evening.
Audit from a client’s perspective, assessing the quality of the services provided compared to their description and the establishment’s standards.
Delivery of a factual report accompanied by recommendations.