Mystery Guest Audit for Culinary Workshops
Why is it essential?
Because a delighted participant becomes your most effective ambassador.
What is the process of a mystery guest audit?
Enrollment and participation in a cooking, pastry, or bakery workshop as an anonymous client,
Detailed assessment of pedagogical quality, organization, atmosphere, and participant interactions,
Discreet collection of feedback from other participants and identification of potential negative aspects of the course,
Tailored suggestions to elevate the experience, making it more exclusive and memorable.
What are the benefits for your hotel?
Increased client loyalty and repeat attendance.
Improved client experience across all touchpoints.
Positive online reviews to strengthen your brand image and reputation.
Price: Starting from €500
Enhance your culinary workshops with an expert mystery guest evaluation
The fee for a single service will be determined based on the estimated time required for the chosen audit, which will depend on the type of establishment, website, or documentation.
Combined services or follow-up audits are available at a reduced rate.
An expense invoice will be issued for costs associated with on-site audits (accommodation, meals, travel).
The timeline for completing the service will be provided after receiving details about the context of the audit you wish to conduct.
The proofreading and editing of client documentation will be completed within 24 business hours after the quote approval.
Pricing & Timelines
Pre-Visits & Reports
A meeting at your establishment or via videoconference will be arranged prior to each audit. This meeting will serve to define the audit's objectives based on your current challenges.
For each service (excluding the audit of client documentation), a detailed report will be provided, including contextual photographs and specifics regarding each audited criterion, along with recommendations.
The report will be delivered within 4 business days after the completion of the audit.
Different Scenarios
For mystery customer audit services, several customer experience options are available:
Solo, as a couple, or with a child;
During the week or on weekends;
During the day or in the evening.
Process of Mystery audits
Evaluation of all the services provided by your establishment or only a specific part.
An audit from a client’s perspective, ensuring that the quality of services lives up to the promises made by your establishment