Mystery Guest Audit for Culinary Workshops

Mystery Guest Audit Culinary Workshops
Mystery Guest Audit Culinary Workshops

Why is it essential?

Because a delighted participant becomes your most effective ambassador.

What is the process of a mystery guest audit?

  • Enrollment and participation in a cooking, pastry, or bakery workshop as an anonymous client,

  • Detailed assessment of pedagogical quality, organization, atmosphere, and participant interactions,

  • Discreet collection of feedback from other participants and identification of potential negative aspects of the course,

  • Tailored suggestions to elevate the experience, making it more exclusive and memorable.


What are the benefits for your hotel?

  • Increased client loyalty and repeat attendance.

  • Improved client experience across all touchpoints.

  • Positive online reviews to strengthen your brand image and reputation.

Price: Starting from €500

Enhance your culinary workshops with an expert mystery guest evaluation

  • The fee for a single service will be determined based on the estimated time required for the chosen audit, which will depend on the type of establishment, website, or documentation.

  • Combined services or follow-up audits are available at a reduced rate.

  • An expense invoice will be issued for costs associated with on-site audits (accommodation, meals, travel).

  • The timeline for completing the service will be provided after receiving details about the context of the audit you wish to conduct.

  • The proofreading and editing of client documentation will be completed within 24 business hours after the quote approval.

Pricing & Timelines

Pre-Visits & Reports

  • A meeting at your establishment or via videoconference will be arranged prior to each audit. This meeting will serve to define the audit's objectives based on your current challenges.

  • For each service (excluding the audit of client documentation), a detailed report will be provided, including contextual photographs and specifics regarding each audited criterion, along with recommendations.

  • The report will be delivered within 4 business days after the completion of the audit.

Different Scenarios

  • For mystery customer audit services, several customer experience options are available:

    • Solo, as a couple, or with a child;

    • During the week or on weekends;

    • During the day or in the evening.

Process of Mystery audits

  • Evaluation of all the services provided by your establishment or only a specific part.

  • An audit from a client’s perspective, ensuring that the quality of services lives up to the promises made by your establishment